TERMS AND CONDITIONS

 

 

01 - GENERAL INFORMATION

 

This website www.just-cold.com is provided by Just-Cold, with registered offices in Italy at Vicolo del Pozzo 9 B, 25047, Darfo Boario Terme (BS), VAT number 04190390981, BS - 595495.

 

If you require assistance, please visit the Client Service area. You can contact us by email at: clientservice@just-cold.com.

 

 

02 - IMPORTANT NOTICE

 

Read this Terms and Conditions carefully before ordering goods. These terms apply when you order or buy goods on the Website. "You" refers to the user, "We" means Just-Cold.

 

 

03 - ORDERING

 

The online shop is open 24/7 but may close for maintenance. Orders on holidays/weekends are processed the next business day.

 

 

04 - LANGUAGE OF THE CONTRACT

 

Contract concluded only in English.

 

 

05 - ACCESS TO THE CONTRACT

 

Confirmation of contract content and a copy of these Terms are sent by email.

 

 

06 - MEASURES AGAINST FRAUD

 

Verification checks may include address/payment info to protect against fraud.

 

 

07 - MEANS OF PAYMENT

 

Accepted: Debit/Credit Card, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Local Payments, Bank Transfer (contact Client Services).

 

 

08 - CVV

 

Credit card security code required.

 

 

09 - PAYMENT PROCEDURE

 

Payment debited once order is fulfilled.

 

 

10 - PRICES AND DELIVERY

 

Prices include shipping and VAT; local duties not included.

 

 

11 - CURRENCY

 

Prices shown in applicable currency (EUR).

 

 

12 - DELIVERY

 

We deliver worldwide.

 

 

13 - DELIVERY TERMS

 

Goods delivered to specified addresses only. PO boxes excluded. Carrier makes at least 2 attempts. Risk passes to buyer on delivery.

 

 

14 - SEPARATE DELIVERIES

 

Multiple goods may be delivered separately without extra cost.

 

 

15 - ORDER TRACKING & RIGHT OF WITHDRAWAL

 

Consumers can withdraw within 14 days. Procedure: Returns page.

 

 

16 - EFFECTS OF WITHDRAWAL

 

Reimbursements after goods returned. Return costs borne by buyer.

 

 

17 - NON-CONFORMING OR INCORRECT GOODS

 

Contact Client Service for Refund, Exchange, or Price Reduction.

 

 

18 - UPDATING WEBSITE

 

Info may contain errors despite best efforts.

 

 

19 - FORCE MAJEURE

 

Not responsible for delays beyond our control.

 

 

20 - INVALIDITY

 

Invalid provisions do not affect remaining provisions.

 

 

21 - ASSIGNMENT

 

We may assign rights/obligations to third parties with notification.

 

 

22 - PRIVACY POLICY

 

Read our Privacy Policy.

 

 

23 - RIGHT TO COMPLAIN

 

Contact Client Service or visit Contact page.

 

 

24 - CHOICE OF LAW AND JURISDICTION

 

Contracts governed by Italian law. Disputes to Italian courts.