Shopping on our Online Store is very simple: if you already know what you are interested in, use the specific links.

Once you've found the piece you want to order, select the size and colour and click on the "Add To Cart" button below. You can view the selected items by clicking on the "Cart" at the top of the page.

You can remove products from your cart if you change your mind. Complete your order by clicking on "Checkout".

Please find our suggestions for placing your order below:

- Connect to the website with a different browser: we recommend using the latest version of Google Chrome or Mozilla Firefox; 

- Try to delete cookies from your browser or clear your cache; 

- Try to use an alternative payment method; 

- Check that your payment card is enabled for online purchases and keep the 3-D Secure code at hand.

If you still have problems placing your order, please contact our Client Service department using the “Contact Us” link found below. We’ll be happy to help!

For security purposes, first-time orders can only be sent to the cardholder’s billing address or to the address of a company that we will independently verify at a later date.

To avoid delays, please ensure that your billing address is the same as the one on your card statements and that you have entered the cardholder’s name exactly as it appears on the card.

Furthermore, please ensure that you have entered your contact details correctly, so that we can contact you should it be necessary to do so.

You can pre-order a selection of items even before they become available.

All items of this type are identified with a "Pre-Order" label that can be seen on the product page. You can purchase and will receive them at your preferred address as soon as we can proceed with delivery.

If you have a mixed order, i.e. it includes both already available items and pre-order items, it may be processed separately to ensure faster delivery.

Please note that payment will be taken when the package is shipped. You will receive a confirmation email as soon as we ship your package.

To confirm the validity of your card, a 1 Euro payment may have to be authorised. This authorisation is not a charge: your credit card will only be charged upon delivery.

If your order has been cancelled, try the following:

- Contact your bank to check that no security blocks have been placed on your credit card.

- Place a new order and make sure that the billing address, cardholder’s name and other account and card-related details are correct.

If the problem persists, please contact our Customer Service Team via the “Contact Us” link provided below.

Orders are dispatched on the same or next business day Monday through Friday, excluding public holidays.

During promotional offers and seasonal sale, the dispatch process can take up to 3 business days.

If you have questions or concerns, you can contact our Client Service.

We accept the following means of payment:

- Debit Card / Credit Card (Visa, Mastercard, American Express, Union Pay, Maestro);

- PayPal;

- Apple Pay;

- Google Pay;

- Shop Pay;

- Klarna;

- Local Payments (Bancontact, BLIK, iDEAL);

- Bank Transfer (In order to pay by bank transfer, please contact our Client Services).

Please note that not all payment methods may be available when you make your purchase.

It is not possible to change orders or add products to an existing order.

Once an order has been confirmed, we cannot guarantee that it can be canceled or any changes can be made.

Yes, we ship worldwide.

We offer complimentary Express Shipping on all orders.

Import taxes and duties are not included in the displayed product price for orders outside of the EU. The tax shown depends on the country from which you access the website.

You will receive tracking information once your order is dispatched.

You can track your order on Track Your Order page.

We are unable to redirect orders to a different address after dispatch.

Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

You can register a return or an exchange through our Return Center.

Please, note that as soon as you make the request you must indicate the reason for the return/exchange.

Once we accept it, you will receive another email with all the necessary information on how to proceed with your return.

When an item is returned, we do not refund the duties and taxes that were paid upon the arrival of the original order.

We do not cover the return shipping cost.

Once your return request has been accepted, you will receive an email with the instructions.

Depending on the shipping method you used, it may take up to 20 working days for your return to reach our studio.

Upon receipt, we will proceed with the refund and you will be notified.

All refunds will automatically be issued on the payment method used to place the order.

The amount will be available again in your account based on the processing time of your bank.